Shipping & Delivery Information
All orders placed with Titan Engineering Manufacturing LLC are securely packaged and dispatched from our logistics center in Jacksonville, Florida. Review our processing standards, carrier transit estimates, and rates below.
Order Processing
Orders received Monday through Friday before 2:00 PM EST are staged for physical processing within 1 to 2 business days. Orders placed over weekends or observed national holidays are processed on the subsequent regular business day. Each component undergoes visual inspection and packaging verification prior to carrier hand-off.
Shipping Methods & Estimated Delivery Times
We utilize standard domestic commercial ground parcel carriers (including USPS, FedEx, and UPS ground networks depending on parcel weight and destination). Standard transit times range between 3 to 7 business days within the continental United States. Regional shipments within the Southeast generally arrive within 2 to 4 business days post-dispatch.
| Service Level | Territory | Estimated Window |
|---|---|---|
| Southeast Regional Ground | FL, GA, AL, SC, NC | 2 to 4 Business Days |
| Standard Domestic Ground | Continental United States | 3 to 7 Business Days |
Shipping Costs
Domestic shipping costs are calculated at checkout based on standard flat-rate tiers determined by packaged weight and dimensions. Flat-rate standard ground shipping is clearly summarized in your order review prior to payment. Florida in-state orders are assessed applicable state sales tax in compliance with Florida Department of Revenue guidelines.
Tracking & Problem Orders
Once your parcel is handed to the carrier, a dispatch confirmation email containing a direct carrier tracking code is generated immediately. Customers can monitor freight milestones directly through the carrier or via our online lookup portal.
Order tracking available. Contact us for damaged or incorrect products: +1 (920) 543-6129, TitanEngineeringManufacturing@proton.me.
If your carton arrives visibly crushed, torn, or with compromised sealing, photograph the external packaging and damaged component before handling. Contact our Jacksonville desk at TitanEngineeringManufacturing@proton.me within 48 hours of carrier delivery confirmation with your order number and photographs to initiate a replacement claim.
While every order undergoes packaging barcode verification, if the part inside does not match the part number on your order receipt, do not attempt to install or test-fit the unit with fuel or lubricants. Retain all factory packaging and contact support to receive a prepaid return label and expedited dispatch of the correct component.