Return & Refund Policy — Returns
Titan Engineering Manufacturing LLC provides a 30-day return window on standard catalog components. Review our technical conditions, authorization steps, and fitment return policies below.
Verified Return Protocol
“Returns accepted within 30 days of purchase. Parts must be unused and in original packaging. Vehicle compatibility and incorrect part purchases may be subject to restocking fees. Contact us to initiate a return.”
Return Eligibility Criteria
Components are eligible for return within 30 calendar days from carrier delivery confirmation. To qualify for a full product refund, items must be in brand-new, uninstalled, and undamaged condition. Any component that has been mounted, exposed to fuel, oil, coolant, or electrical current cannot be returned due to contamination and safety hazards. All original boxes, hardware packets, sensor protective caps, and instruction sheets must be included.
How to Start a Return
To initiate a return, contact our Jacksonville support team at TitanEngineeringManufacturing@proton.me or +1 (920) 543-6129 with your order number, part number, and the reason for return. Our parts counter will review your request and issue a Return Merchandise Authorization (RMA) number along with return address instructions. Parcels returned without an authorized RMA number will be rejected at our receiving dock.
Vehicle Compatibility & Incorrect-Part Returns
Customers are responsible for verifying vehicle make, model, year, and engine displacement prior to placing an order. If you ordered an incorrect component for your vehicle, you may return it under standard RMA conditions provided it has not been installed or tested. Return shipping for customer ordering errors is the responsibility of the purchaser. If we shipped a component that does not match the part number ordered, we provide a prepaid return label and immediately dispatch the correct item.
Refund Processing & Resolution
Learn how returned items are received, inspected by our quality assurance team, and credited back to your original payment method.
Refunds processed within 5-7 business days after return receipt and inspection. Damaged or incorrect products are refunded in full. Restocking fees may apply to incorrect fitment selections.
Once an authorized return arrives at our Jacksonville facility (1842 Leon Rd, Jacksonville, FL 32246), our technical receiving team inspects the item within 3 to 5 business days to confirm uninstalled condition and component completeness.
Upon inspection approval, a refund is processed back to the original credit or debit card used at checkout. Depending on your financial institution, funds typically reflect on your bank statement within 3 to 7 business days.
For returns resulting from transit damage or warehouse packaging discrepancies verified by our team, refunds include the full purchase price of the part and any applicable shipping charges paid.
Alternatively, customers may elect for immediate expedited dispatch of a replacement unit at no additional expense.
Cancellation Policy
Because orders at Titan Engineering Manufacturing LLC are processed swiftly to meet our 1 to 2 business day dispatch schedule, cancellation requests must be received before physical warehouse packaging.
Direct Directive:
“Orders may be cancelled within 24 hours of placement for a full refund. Orders after 24 hours cannot be cancelled but may be returned per our returns policy once received.”
FACILITY: JACKSONVILLE, FL LOGISTICS HUB
Pre-Fulfillment Cancellation Submission
You may cancel an order for a full immediate refund at any time prior to physical fulfillment and carrier dispatch. To cancel an order, you must immediately contact our Jacksonville support team by phone at +1 (920) 543-6129 or email TitanEngineeringManufacturing@proton.me with your Order Number and explicit request to cancel.
Orders in Transit & Carrier Custody
If your cancellation request is received before warehouse packaging begins, your payment authorization will be voided or refunded in full immediately. If the order has already been packaged or picked up by the freight carrier, it cannot be cancelled in transit. In such cases, please receive the parcel and initiate an RMA request following our standard 30-day uninstalled return procedure.
Carrier scans take precedence: once a tracking barcode is generated and scanned by the line-haul driver, systems lock against manual cancellation.